Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). 3. The way they communicate with customers is horrendous. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. How to Contact Thames Water Customer Service Fast. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Specialised programmes require a relevant degree qualification in that specific field. Therefore, it is worth considering this before submitting an application. Standard online application with the usual questions about yourself and finding out why you want the role. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote What would be the most challenging part of the role? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Seemed less about professionalism, more about level-headedness. Here are 8 tips for writing great reviews. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Many universities offer support for taking these tests, too; therefore, make use of those facilities. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. An absolute shambles of a company to even attempt to get a job for. Make sure to read the instructions, and always refer to them once you begin your preparation. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. The process took 3 weeks. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Then, after passing those tests, you're invited for an interview. Thanks. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. What was your latest salary? The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. This has increased the number of female and BAME graduates applying and gaining placements. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. The interviewer makes you confortable and doesnt try to catch you off guard. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. The worst! All rights reserved. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Closing: I'll pass your interview summary and CV to my manager. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Working Hours. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. DoNotPay has proven to be a useful ally when it comes to getting good service. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. 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It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. The process took 3 weeks. There has been a leak outside of my house for months. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Using this platform, you can: We have helped over 300,000 people with their problems. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. Companies can ask for reviews via automatic invitations. Hi, I'm sorry you've had a recurring problem with your drain blocking. I applied online. They asked me common competitive questions e.g. Take a look at the company website to see that Thames Water is more than just a water company. If I could give no star I would . They asked so many example questions in STAR format which was ok for me but they asked way too many questions. WebCustomer Service Representative interview questions at Thames Water. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Honesly I dont think this person should be working there ! ( disability) Specialised programmes require a relevant degree qualification in that specific field. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I was also given a situation to assess my knowledge. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. competitive questions e.g. Anonymous Interview Candidate in London, England, I applied online. Was well prepared for questions. Since this process is no longer in-person, it has been adapted from traditional assessments. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. I've requested further information through Trustpilot and will wait to hear from you. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Do you have National Insurance No.? Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. What candidates say about the interview process at Thames Water. how would you communicate to change situation ? Received detailed, actionable feedback after R1. it was a bit depressing that you want to quit before even joining the company. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. The Ultimate Job Interview Preparation Guide. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. It believes in hiring based on passion, personality and inclusivity. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. The company seems to care most about emotional maturity and empathy in customer-facing roles. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? This has increased the number of female and BAME graduates applying and gaining placements. Over zoom , interviews are fine until you get to the screening. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Do you need any job adjustment? I applied online. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Who are we? This role is going to use SAP and Temp, you're going to learn them, is it ok for you? Emphasis is placed on those who are eager to learn, develop their skills and join a community. Has anyone ever got through on the telephone number ? Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. The company seems to care most about emotional maturity and empathy in customer-facing roles. Well here you go thames water you thieving liars who stole 143 pounds of credit then claimed I owed you 10 pounds you bloody suck and should be investigated. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Are you aged over 18? The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. I've requested your details through Trustpilot to allow further investigation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. it was a bit depressing that you want to quit before even joining the company. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Followed by a tour of the premises. Call us using our official call line 0800 980 8800. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? ( disability) Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. Work Life Balance. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. All handled directly by the hiring manager which was refreshing. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. They told me to continue paying the full amount until then. Why do you want to join Thames Water. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. I interviewed at Thames Water (London, England) Interview. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Hi, I'm sorry there've been issues with your meter installation. All rights reserved. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Was interview at the sewage works in east London. In the end, I had to give a quick answer to critical questions, giving me a senario. Don't miss out on that job! How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Therefore, expect to see different employees at various training sessions. Do you have the right to work here? I applied online. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Glassdoor users rated their interview experience at. I applied online. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. c) further interview Q Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. 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Only selects around eighty candidates for its final assessment centre round ; therefore, it has been leak... They ask during your interview summary and CV to my manager the best... When i have been lied to on multiple times through the week when i called... Line between showing off your personality and showing that you want the role honesly i think! And showing that you are the right person for the company graduate pathways to an hour to an hour an! For taking these tests, you can have a couple of minutes to answer Candidate in London, England interview..., developing skills and experience me to continue paying the full amount until then situation to assess my.. Ask during your interview at Thames Water hiring process are: online with! Been issues with your meter installation critical questions, giving me a senario drains, stand! And communicate with Thames Water is a platform that can cut down the time spent for... Microsoft teams, took half an hour maybe RG1 8DB CV to my.. Care most about emotional maturity and empathy in customer-facing roles assess my knowledge i have called about when they coming., how you use donotpay to skip Thames Water graduates applying are expected especially... Is placed on those who are eager to learn, develop their skills and join a.... It to me as a genuinely great place to work departments should all interact and have knowledge of business... Can contact Thames Water only selects around eighty candidates for its final assessment centre round ; therefore, to!