If we cancel your flight and we cannot offer you suitable alternative arrangements. Find below a complete list of Qantas phone numbers for its customer service. Once the form is displayed, complete the remainder of the information. France Paris. Upgrade your web browser for an enhanced experience. A: If you want to reach main Qantas Australian hotline from overseas, call +61282222439. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. I contacted Qantas customer support and the whole thing was sorted via SMS. Qantas has grounded most of its international fleet and is standing down thousands of staff until at least July 2021, in addition to making 6,000 positions redundant. Virgin. Travel and partner special offers available exclusively for our members. Went to ship cats over to London, it was a relatively quick process and they were trained well on the procedures. Press 1 for current or existing reservations. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) How it works and what you are entitled to. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Qantas doesn't provide WhatsApp contact number. 79, Jakarta 12920, Indonesia. If you are unsatisfied with how Qantas settles your complaint, you can contact the Airline Customer Advocate (ACA). If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight which is acceptable to you, without charge. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. To write a complaint about Qantas Airways and get an answer from the officials of Qantas Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. Qantas cancels your flight and cant offer you a suitable alternative. Download our free online tools for individuals with dexterity limitation. Overall, on SMS service you may expect faster responses and a higher quality of answers. You have a reservation but Qantas cant fly you. This complaint was posted by a verified customer. Earn Qantas Points on our huge range of accommodation options worldwide. I have never had any poor experiences personally, and when I do have a question the customer support people are very quick to assist and make attempts to upgrade or accommodate me. Qantas Airways has an average consumer rating of 1 stars from 335 reviews. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. All you need to know, Jetstar ticket refunds. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. There are no nasty hidden fees and your money is always converted using the real exchange rate, like the one you see on Google. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Among other options theyll offer you a fee free refund., If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. However, if you encounter a problem, you will most likely need assistance from the customer care team. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Lines are open 24/7. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In some cases it is also protected by law.. Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. Fly with us and discover the Qantas difference. USA Los Angeles, New York. For groups departing from other countries outside of Australia, contact you local Qantas office. Thailand Bangkok. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. How to apply for a new Australian Passport. For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). Airline Facebook posts are littered with comments from out-of-pocket customers angry with the protracted process. Join Qantas Frequent Flyerorsubscribe to Red Email today. Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. However, there may be times when things go south and busy call centers don't answer your calls. Options for mobility and medical assistance and first-time flyers. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. Discover our Australian domestic and international network, airline partners and oneworld. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. The information in this publication does not constitute legal, tax or other professional advice from TransferWise Limited or its affiliates. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. Press 2 for any complaint or feedback. probably easier to just let them refund to the old credit card, and transfer the money out from there. If you booked your whole itinerary through an agent and your refunds are coming through in dribs and drabs, Mr Sims suggests taking what's available at the time. Read ourfull coverage of the coronavirus pandemic. Book your perfect holiday with a flight and accommodation package. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. As an adult all I wanted to do was cry by the time we stumbled to our seats. Share this article: Qantas is bracing itself for a fresh wave of refunds against cancelled international flights stretching from late October 2020 until at least the end of March 2021. Japan Tokyo, Osaka. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Read more about the conditions ofAdditional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitiations, Bid Now Upgradesand Neighbour Free. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Qantas causes you to miss your connecting Qantas flight. Australian Frequent Flyer phone lines are open from 7am to 8pm (Australian Eastern Time). If we delay your flight to the extent that you have to cancel your travel. Earning points couldnt be easier. However, some travellers have been waiting several months for a refund and are struggling to get a straight answer. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. The best time to call Qantas is early in the morning (4 am 7am AEST). Click here to get notifications about new complaints of Qantas Airways. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. If you want to cancel your flight for a refund, youll need to check the fare rules for your ticket. #1. Holiday Tours and Travel, 19th floor, Jl Jend. There is no need to call Qantas. Great customer service! For assistance, you can contact the Australian call centre or local office. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. The lines are open 9am 7pm (AEST/AEDT) on weekdays and 8am 3pm (AEST/AEDT) on Saturdays (except Australian public holidays). If you haven't received your refund within 4 weeks contact us for assistance. Download our free online tools for individuals with dexterity limitation. Now he's fighting for a refund, Qantas offers refunds for cancellations as Government instructs ACCC to watch airlines, Flight Centre stops charging cancellation fees for trips affected by coronavirus, Travel and Tourism (Lifestyle and Leisure), Burnt-out Russian tanks on display in Baltics stir emotions as some lay tributes, Teenager bitten by crocodile in remote NT floodwaters, Thunberg detained during protest against wind farms built on reindeer pastures, Former NSW minister Milton Orkopoulos stands trial over allegedly drugging, sexually abusing four boys, 'My spiritual girlfriend': Man defends taking 800-year-old mummy to Peruvian park, NSW mother to be sentenced next month for 24yo daughter's manslaughter, The daily struggle for food, shelter and safety as inner-city park becomes haven for homeless. Find the cheapest possible airfares to/from Australia and New Zealand. Compare and book travel insurance for your next trip. 40% 80% off with hacker fares. Please note that toll-free calls should be made from a landline. Is this your company? Experienced Qantas customers suggest that the best time to call is early in the morning (4am 7am AEST). Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. For example, Flight Centre stopped charging cancellation fees for trips that were impacted by coronavirus after intervention from the regulator. The ACCC's view is that where there's no mention of what happens in the case of a cancellation, you are entitled to a refund. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). My Mum is diagnosed with stage 4 cancer and has been receiving cancer care at a clinic in Mexico as Australia has said there is nothing more they can do for us. If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. Find below an up-to-date list of Qantas email addresses by country: Save time: contact Qantas via social media. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Refunds for delays, cancellations and overbooking, Canadian Air Passenger Protection Regulations. Browse discounted flights to Asia (40% 80% off). For all Australian domestic flights and international flights from Australia, we will also provide you with the following assistance. Airlines have been among the hardest hit by the coronavirus recession, but the swingeing cuts at Qantas carry a warning for the whole economy. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Once the form is displayed, complete the remainder of the information. To contact Qantas is very easy. The quickest way to change your booking is on Qantas Manage Booking page. Fantastic support in an emergency situation. Qantas has been working on its live chat support channel for some time already. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight, email us quoting your Frequent Flyer . The consumer watchdog has savaged Qantas for not telling customers they were entitled to refunds on flights cancelled as a result of the coronavirus. Credit: Qantas. "I've never seen that become relevant until the pandemic, but obviously it's very relevant in the pandemic.". Thailand Bangkok, Phuket. I had a family emergency and the crew could not have been more helpful! "Either [it was going to be] an expensive trip of a lifetime or they're just in horrible circumstances and desperately need the money.". Here are when and how you can get a refund at the moment and what you can do if the money isn't forthcoming. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase. Here all you need to know about getting a Virgin Australia Airline ticket refund. Qantas Airways has resolved 19 complaints. Discover our Australian domestic and international network, airline partners and oneworld. Find information on travel requirements and more. Start your trip in the exclusive surrounds of one of our world class airport lounges. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. Qantas advises their current processing time for refunds is eight weeks. The . Search Qantas timetables for Qantas, QantasLink and Jetstar flights. A: Qantas phone number in Hong Kong: +852 2298 8111. You can request a flight credit or change your flight with fare differences applied., Your refund rights will generally be outlined by the airline in their Conditions of Carriage and your booking Terms and Conditions. Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. 2 min read. A: Qantas phone number in Malaysia: +603 20535033. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Get ready for your big adventure with our dedicated family section. Once the form is displayed, complete the remainder of the information. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . Submit your refund requests once you've completed your journey. Buy flight and unique experience vouchers. A Qantas spokesman said the airline had worked hard to explain customers' options as COVID-19 travel restrictions forced it to move, refund or provide credit for over a million bookings. See our Conditions of Carriage for more information. Long wait for refund for cancelled reward flights Qantas - a common experience? Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. A: To contact Qantas Wine, call 1800 505 004. Due to the current circumstances, we've received a large volume of refund requests in a short period of time. Told 16-week wait, been waiting over 6 . If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. Travel with Qantas for your next business trip. Restaurant and hotel reviews, photo galleries and travel articles. You can track your Qantas Points, shop and more. The familiar smiles are waiting to welcome you onboard. 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Is displayed, complete the remainder of the information at over 18,000 restaurants around world! Find below an up-to-date list of Qantas email addresses by country: Save time: contact Qantas via social.! Best time to call Qantas is early in the exclusive surrounds of one of the information quoting Frequent. International flights from Australia, we 've received a refund for your ticket is refundable. One of the most reliable airlines in the exclusive surrounds of one our.