It's worth it.but will be taking out a second mortgage for the next round! They even off cabanas with the personal pools!4. Enough about the food. Group Sales General 512-651-1000, Press 3. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. The toppings were $4.50 a topping! Larger mini fridge and microwave available. We bought the package deal and everyone got a pass. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. The service issues will eventually work themselves out. They enjoyed the waterpark and all of the amenities the resort had to offer. The room was nice but did not care for the sink being outside of the bathroom. Fine we will get room service! We waited in line for nearly two hours just to be told that our room was not yet ready. Needless to say we skipped booking one. But every F&B on the resort is over priced. Paris. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. Beautiful treatment rooms, talented, expert aestheticians and gracious service. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. This information will be used for that purpose. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. SO MUCH for littles to do! The website is atrocious. Their ropes course is even bigger. They send a text to you when your room is ready after 4:00 PM. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. They just wouldnt have understood. If youre smart, you will save your money and stay elsewhere.More. What? The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Again, just not going to work out in such a Foodie location. All is not urban sprawl, however: the region is also known for its natural . OkayLong version now: There are several kinks that need to be worked out. It is called Tom Foolerys. Tripadvisor performs checks on reviews. Our Kids Love Kalahari Round Rock. It looked like the kitchen and waitstaff did not have enough people working. But there is tons to do where you never have to leave if you don't want to. We finally got into our room and headed to the water park after a quick change. The quality of prizes is elevated!!! They enjoyed the waterpark and all of the amenities the resort had to offer. Next time I am going to look into renting a cabana. It must be asked for. The facility is new and very nice with the safari theme. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. When one thinks of themed family friendly resorts what comes to mind? 60 tickets to do the big zip line. First issue, the line to check in was INSANE. Ice cream parlor and candy shop- $7 for 1/4lb of candy. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). First issue, the line to check in was INSANE. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. 40 tickets to ride the roller coast, etc. If everyone needs to be in a raft on the lazy river, have it stated as well. No outside food allowed. Read the long version for specifics on guidance on how to stay from a hospitality perspective. Overall: Lots to do as a family! $7 for a domestic beer. Checkout is automatic, but can enjoy all activities till 3pm. We finally got into our room and headed to the water park after a quick change. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We like pizza! Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Overall: Lots to do as a family! They even off cabanas with the personal pools!4. Food: Resort food is meh and very expensive. A. J. Clement researched the story in 1964 and advanced a new theory. Amazing food not to mention its really cheap. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Beds were very comfortable (soft). We didnt make it an issue and just had fun. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Tripadvisor performs checks on reviews. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. more. 2. Hotel is clean, rooms are clean. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. My family and I are currently staying at this location. Long wait for elevators at peak times & opted for stairs towards end of trip. We are so grateful they took the extra time to look for the bear. Xian, went above and beyond to help locate it and return it to my son. Or a $500 glass of wine? We did not get there until about 10:30PM and my first thought was wow this place is nice. On top of that my family had a wonderful time at the resort and want to go back! Georgetown and Round Rock have great local options. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. That was a mistake. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Absolutely disgusting! This is my line in the sand . But we expected the service that goes with it. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Last minute changes I guess. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. Waterpark passes are included with an overnight stay. Again, just not going to work out in such a Foodie location. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! The grand scale from the outside is huge. But every F&B on the resort is over priced. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. The quality of prizes is elevated!!! Xian, went above and beyond to help locate it and return it to my son. It's worth it.but will be taking out a second mortgage for the next round! The breakfast is only served in one location as the other resturant isnt even open yet. This was our 1st stay with Kalahari Round Rock and it will be our only. We ordered the 20in pizza that was $29. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Third issue, when we arrived to our room we found hair everywhere in the bathroom. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We are so grateful they took the extra time to look for the bear. Again second impression of checking in before getting past the registration desk was very off putting. A city once grand and sublime, Definitely a place to be. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. The master was spacious and the bed was quite comfortable. 60 tickets to do the big zip line. Spent hours in there. Ok I dont carry change but I had a house key and managed to make it work. We finally got into our room and headed to the water park after a quick change. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. Yesterday half the slides were closed. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. At all. It's like a Vegas for kids. They have the bare minimum if that of handicap parking places. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Please see our partners for more details. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. No one wouldve noticed! The grand scale from the outside is huge. more. All the F&B outlets are just ehh. November 15, 2022 Amy Smith 0. No one seems to know what they are doing! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. All the F&B outlets are just ehh. Now, we knew the food was $$$$. Just didn't cut it for my family.Overall, great experience and I would go back again. $7 for a domestic beer. The fast food bowling joint is $9 to $25 a meal as well and gross. Over and over this was witnessed. So elegant in the inside. Some F&B outlets don't offer fountain, some do. I kept it together until after the fireworks show. I cant think of exact word to describe this amazing place. The spa is 4-star worthy. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Up close beautiful. Next time I am going to look into renting a cabana. Arcade is very cool but the games are lacking. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. Please see our partners for more details. Wave pool is fantastic. A very oily & not so tasty medium pizza at Sortinos was $26!! We expected this to an extent. 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