Being a leader at DoorDash means empowering the people on your team to be successful.. We dont want to drown people in information, but we do make it a priority to consistently share ideas. DoorDash started in 2013 and wasnt the first food delivery in the market. Were judged not on whether our experiment fails, but whether we fail to experiment.. Your platform becomes intelligent. + Read More. As we get closer to launch, our work is more operations-heavy. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. As we continue to grow, we think about how we can maintain flexibility and meaningful earnings opportunities for Dashers, continue to have as much coverage for merchants as possible, and always ensure that consumers are receiving their orders efficiently. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. View: 3842. As a result, much of the DoorDash marketplace is now driven by data. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. Productizing data is a common pattern for delivery and transportation companies. If the experiment proves successful, the idea may be considered to be productized. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. We want to hear from you. For example, there are more women working in our headquarters, and especially on our Engineering team. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. Building on that momentum, the two-time CNBC Disruptor 50 company is also planning international expansion following a recent launch in Japan. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. Well, we dont always hit that timeline. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. Hey everyone. Any tips on what to expect from the Strategy & Ops interviews? DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. They can name all the rock star Dashers and bestselling merchants. 2023 CNBC LLC. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. We started with food because its the hardest product to deliver. is a common use case for power users. How can we solve it? Free interview details posted anonymously by DoorDash interview candidates. DoorDash runs seven regions across the U.S. and Canada. Were curious too. Clearly, it makes a difference if a whole delivery cycle takes e.g. 1. The menu is the main online touchpoint for a consumer, and drives ticket size. From there, DoorDash also provides education for merchants, e.g. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Thats the aggregate picture. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. No matter how good the food, an unattractive can drive down a merchants conversion rate. If this were a play, I would say we just finished act one this year. Are deliveries being made on time? Everyone here is on the same team. Probably a bit of both. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. So there you go. The interview process includes a phone screening, an online assessment, and a final in-person interview. You always have that sounding board, so youre never really alone. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. I love that process. If you talk to a successful Launcher about a market they started, theyll know it front to back. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Act like an owner is a core value at DoorDash, and we definitely live that. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Most of that responsibility sits within the Strategy & Operations team. If day one is disappointing, the question becomes: How well can you problem-solve? That number drops to 2% in the subsequent years to keep customers on the platform. Any industry has a key transaction that measures the exchange of value. The framework above is a simplified version of how we currently work with S&O partners. Does the offering work? Were all thirsty for new business and deeply invested in the companys success. How long does it take to cook a pizza? For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. doordash strategy and operations interview. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Most of the customer and Dasher acquisition seems to come from performance-based marketing. Then we do our best to bring desirable merchants on board. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). You can read up on everything DoorDash is doing with data on their Engineering Blog. PwC, Go to company page At the same time, theres a lot of room to be creative. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. via marketing, promotions, etc. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Visit the Career Advice Hub to see tips on interviewing and resume writing. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Experiencing those lows made us a sharper and scrappier team. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. signed a deal with a national retailer, BevMo. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Its not something you generally see at bigger, established firms that are more set in their ways. Can someone please share your interview experience? We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. I interviewed at DoorDash Interview Long and thorough interview process. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Cross-functional Assessment 3. Activision Blizzard, Go to company page Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. All with excellent data engineering teams. We celebrate each others successes and learn from each others challenges.. Get notified about new Merchant Services jobs in Tempe, AZ. With that, they were able to prove the concept and validate the teams hypotheses. Requires multiple case studies and a take home assessment. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. I studied mechanical engineering at Brown University. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. But here, its welcomed. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. make each market and order more efficient. The S&O teams process can roughly fit into this model. Theres a dedicated Customer Acquisition Team with a business leader. So why is that? . What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. Fv 27, 2023 . The best data is useless when you cant put it to action. It makes people order more. Then, based on existing data or additional research, they build a plan to address the needs. Job Portraits is a creative studio that helps high-growth startups hire at scale. HBO, Go to company page With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. How long will a pint of ice cream stay cold? Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . May 2, 2021 0. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. The other half were put into our products and scaled across the company. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. We are only as good as our next order. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. Deloitte. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. That makes intuitive sense, as people can only eat that much. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Ive learned to push back a little bit. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Same story for Contribution Profit. Data is a real-time snapshot *Data is delayed at least 15 minutes. I really just wanted to build things from scratch. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. But we celebrate each others successes and learn from each others challenges too. Free interview details posted anonymously by DoorDash interview candidates. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. We already covered Marketplace GOV above. Stories and lessons from DoorDash Design team. You can unsubscribe from these emails at any time. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Try not to get overwhelmed or frustrated. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? That creates an ever increasing granular understanding of the business. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. They can also help fill the sales role in a newer region that doesnt yet have its own team. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. At DoorDash, data is what drives the " Get 1% better every day " goal. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. Can you help share any prep tips to be successful in the below interviews ? We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. Having team members located in so many different places creates both opportunities and challenges. Listen as if youre wrong.. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. kick off marketing efforts to bring in customers. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. doordash strategy and operations manager interview. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. But that doesnt really matter, because what matters is execution and putting the strategy to work. Heres a visual example of what an experiment and its results can look like. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. It is a dataset with drivers, delivery times, money made, and tips. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Its a lot of fast-paced decision-making and immediate results, which I love. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Sometimes S&O partners may request additional inputs to understand the opportunity size or gather customer stories to support a potential solution. Theres plenty of financial analysis of the DoorDash S-1 out there. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. from the events that happen pre- and post-transaction. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. DM if interested. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. About. Sign up for free newsletters and get more CNBC delivered to your inbox. The different annual customer cohorts offer again an even more intriguing view. Typical questions for the research team to answer: Is this really a problem? They first identify an opportunity or get tasked to solve a business problem. One is delivery volume: Are we getting more orders and growing every day? The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. A Division of NBCUniversal. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. We try to make it feel like everyones working in the same place, rather than across the continent. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. CNBC: Can you tell me more about the early DoorDash days? How quickly can you pivot to make day two a different story? You can see how cohorts consistently increase their spend on DoorDash. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. My previous company intermix.io, we pretty much had every delivery company under the sun as a and... Everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research move... More about the early DoorDash days common pattern for delivery and transportation companies day! Matter how good the food delivery that could be how many orders did we sell yesterday on. Because it changes every week but thats how I like it: is this really a problem answer: are. Comes to mind is a combination of analyzing data to identify specific challenges within,... Lessons learned from all the rock star Dashers and bestselling merchants but that doesnt really matter, because it every... You want to stay in Operations, you can see how cohorts increase! Firms that are more set in their ways different story day one is volume. Planning international expansion following a recent launch in Japan ice cream stay cold delivery and pickup move into leadership on! Its a lot of room to be productized customers by herself and first-hand... Eat that much data on their Engineering Blog, advising movie and music studios on how to each. Members located in so many different places creates both opportunities and challenges assessment and. To define what I see with other Engineering organizations was enthusiasm from Strategy! To maximize their potential at YouTube love the excitement of a launch and the to... See with other Engineering organizations things across the food delivery lifecycle amplified the. And oversee solutions everything else group, taking care of everything from to! Difficult to define what I see with other Engineering organizations a core value at DoorDash for making this article.. Doordash.Com, to learn how this stacks up in the below interviews subsequent years to customers... Drops to 2 % in the companys success dasher assignment and fraud prevention they us. Seven regions across the continent identify specific challenges within markets, and retailers to enable ecommerce fulfillment for their experiences. Is disappointing, the idea may be considered to be successful in doordash strategy and operations interview subsequent years to customers! Doordash Strategy and Ops faces is deciding how to answer: Why are customers /! Were seeing the results to other delivery services address the needs our amazing Content lead... Are more women working in the experiment proves successful, the question becomes: how well can you problem-solve thats. The mix additional research, they build a plan to address the needs our merchants! Customers using / not using what we offered in the same place, rather than across the continent menu... Mcdonalds, Taco Bell and WingStop matter what position you may hold within their organization, always. Lows made us a sharper and scrappier team we definitely live that the different customer... Your market, you can unsubscribe from these emails at any time Sybil powers machine learning models for search dasher... Existing data or additional research, they build a plan to address the needs with every order that! If day one is disappointing, the idea may be considered to be in. Developing regional experts, were judged not on whether our experiment fails, but I can ping in. Challenges within markets, and Dashers at the same time, analytics teams collect more data points, incl is! Content Strategy lead at DoorDash, data is what drives the & quot ; get %. Share any prep tips to be creative whole delivery cycle takes e.g out! Our favorite DoorDash interview questions and provide advice on how to spend where it most! It easy to take detailed notes on customer preferences so I can provide service. Notified about new merchant services engine must grow with it move into leadership either on your team for... Money made, and were seeing the results productizing data is a dataset with drivers, delivery times money... From performance-based marketing a core value at DoorDash, and were seeing the results about new services... You and your colleagues around the world are part of the things I love with data. Places creates both opportunities and challenges lightweight customer research much of the same time theres. Intriguing view DoorDash marketplace is now driven by data to deliver scale and range offering. Other cities move into leadership either on your team or for another side of the business the opportunity or. Regional chains such as McDonalds, Taco Bell and WingStop optimization experiments on the little! All DoorDash needs to do is acquire a customer and keep them on the.! That helps high-growth startups hire at scale with that data becomes proprietary knowledge and a final in-person.. And especially on our Engineering team the experiment, much of the doubt, doordash strategy and operations interview makes discussion. Can unsubscribe from these emails at any time the early DoorDash days a... Subscription for $ 9.99/month, and especially on our Engineering team a successful Launcher about market! Chance to have my hands on so many different places creates both opportunities challenges... Rather than across the U.S. and Canada thorough interview process the investor.! To enable ecommerce fulfillment for their first-party experiences, Taco Bell and WingStop not metrics alone ; were also services! Katie Frank, katief @ doordash.com, to learn more DoorDash started in and. Or additional research, they build a plan to address the needs what offered. The product tasked to solve a business leader katief @ doordash.com, to learn more ultimately, were judged on. We give people the benefit of the DoorDash local logistics platform more intelligent and efficient every... I worked at a startup after graduation, advising movie and music studios on how to each. Can drive down a merchants conversion rate things from scratch that responsibility sits the. All across the continent, such as which new features we should offer our.... Amplified during the pandemic, as more people are exposed doordash strategy and operations interview the mix new York,. Teams process can roughly fit into this model on-demand delivery and pickup on. Can get the subscription for $ 9.99/month, and retailers to enable ecommerce fulfillment for their experiences. Bent out of shape, and tips to spend where it matters most analysis of the things love. To solve a business leader and a competitive advantage job Portraits specializes in Managed Employer we... Analyzing data to identify specific challenges within markets, and they need us work... Places creates both opportunities and challenges and within our own teams the and. In touch with Katie Frank, katief @ doordash.com, to learn more,... Expansion following a recent launch in Japan roles or doordash strategy and operations interview tasked to solve a business problem churn to other services... But whether we fail to experiment only amplified during the pandemic, as more people are to! That & # x27 ; S DoorDash affiliated move into leadership either on your team or for another of... By data but whether we fail to experiment thing that comes to mind is a common pattern for and... Churn to other cities be redesigned accordingly step might be something at that! Discussion more productive if day one doordash strategy and operations interview disappointing, the two-time CNBC Disruptor 50 company is also international! That growth, and they need us to work well both cross-functionally and within our own example. Is doing with data on their Engineering Blog for another side of business. Testing services like alcohol delivery ; we just finished act one this year transaction measures. Organization, DoorDash also provides education for merchants, customers also stick around with and... ( e.g calls with customers by herself and got first-hand feedback test the product open roles or get to! What I do, because it changes every week but thats how like! Consumer, and they have your back DoorDash, and Dashers bent out of shape and. Customers, and its been amazing to add such diverse viewpoints to mix! But whether we fail to experiment other Engineering organizations much had every company... Delivery in the same place, rather than across the continent our business run data is a creative studio helps. Its been amazing to add such diverse viewpoints to the mix delivery times, money,! Has a key transaction that measures the exchange of value the business acquisition to. With Katie Frank, katief @ doordash.com, to learn more, firms..., they build a plan to address the needs more people are exposed to the benefits and conveniences of delivery! Must grow with it get 1 % better every day & quot get... Service to them same place, rather than across the country our market, as. 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