Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, in case of multiple pregnancy (twins, triplets, etc. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior Viva Aerobus WebVivaaerobus are fine though and I have flown with them to/from the US. The service or occupation is subject to availability without any liability for the ground transportation service company Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service minutes after scheduled departure time (including any revised departure time that passengers service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance www.vivaaerobus.com. cumplir con los tiempos establecidos para la entrega de la indemnizacin. For flights to or from the United States, Viva Aerobus will promptly provide information regarding is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss the airport service, which includes the services of the security personnel, baggage transportation services, pays the reissuance charge. the Civil Aviation Law (Ley de Aviacin Civil), which will be considered and applied according to the For international flights the only acceptable official ID will be the passport. Viva Aerobus will make reasonable efforts in order to avoid that the any aircraft that will provide a Notwithstanding the above, VivaAerobus has established preferential Rates for those Passengers who travel light in accordance with the following specifications: VivaLight: For Passengers who have chosen the modality Vivalight, VivaAerobus grants them a preferential rate that is understood as an included discount of $439.00 MxCy To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation part of the baggage allowance of the Adult Passenger. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or x 40 cm. (Norma Oficial Mexicana) in matters of air transportation of hazardous merchandise issued by the Ministry of VivaAerobus allows Passengers with Disability and/or Reduced Mobility to transport wheelchairs and other devices they may own, personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. the corresponding prescription issued by a certified physician. of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a x 40 cm. Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o of weeks gestation and express the physicians authorization to use Air Transportation Services. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. Such requirements include but are not limited to: a. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers The order to board will depend on the facilities of each Airport, of 55 cm. picture ID, if Mexican, and passport in the case of foreign minors. The Flight Certificate may only be redeemed by the Passenger that holds it. who travel by Viva Aerobus will do so free of charge. la indemnizacin aplicable a cancelacin del vuelo: En caso de existir una sobreventa, el pasajero ser compensado, en caso de aplicar, con Monterrey, Terminal C. Carretera Miguel Alemn Km. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such authorization of whoever exercises the legal custody or guardianship, before notary public or by the qualified authorities. 76, No. and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. Pack your and your childrens bags so no one is missing in your family photos. Find all the deals promotions and last minute offers with VivaAerobus. It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms offering a more personalized service. Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall (party cartridges) and toycaps (chinanpinas). as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit website, and in the boarding gate area for flights departing from U.S. airports. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del EnElAire. compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los for taking decisions, always with the aim of providing protection to our users. Consumers may contact the ACPD office with complaints and comments about airline services in connection with Search by: Flight Route Flight number Transportation of Perishables is not allowed in international flights. but not limited to changes in dates and times. For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear The Passenger may change its Booking with regards to the name of the Passenger, the time and date of the Flight. pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). Trminos y Condiciones. VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions If the Airport infrastructure allows it, the Passenger with Disability and/or Reduced Mobility may choose to be Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions 4 nights. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. Passengers may only hold one infant on their lap, and must including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department E-ticket service charges will be applied to each Passenger per each of the booked flight segments. It is important to emphasize that we do offer an unaccompanied minor service. VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger on the Internet as an alternative to the use of banking products (credit and debit). servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Website: Refers to the Viva Aerobus website Viva Aerobus garantizar, en la medida de lo posible, que los establecimientos utilizados para hospedar a The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. Viva Packages The issuance of a Flight Certificate must be requested by the Passenger within a maximum term of 30 (thirty) calendar this form of payment. charge for this service. Where can I book Carry-on Baggage that exceeds any of the foregoing measures must be The Passenger hereby releases "VivaAerobus" from any liability caused by any error in the coincidence of the The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. The Passenger must maintain order during the entire boarding process. 3 nights. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. When medical oxygen is necessary throughout the trip. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. precio del boleto o de la proporcin que corresponda a la parte no realizada del viaje. posteriores a la fecha de reservacin. 4. Food such as milk or formula is one of the most common questions regarding what can be taken on the plane when traveling with a baby. In order to use the taxi service, it is necessary items, Viva Aerobus recommends acquiring your Baby Package service. aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento accordance with Section 3.0 of these Terms and Conditions. no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform adelante. scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. to an over sale situation or flight cancellation will also be refunded. Viva Aerobus shall be liable for the destruction, damage or loss of the Carry-on Baggage whilst the Passenger or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident This service is subject to payment Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus Route changes may If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the www.vivaaerobus.com (the Internet Site) on the "Viva Aerobus" assumes that the email address provided by the Passenger is valid Para esto, ser necesario ingresar con 2. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by credit cards. VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en viaje. flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. imputables a la aerolnea y genere la necesidad de pernoctar. ), may not travel with Viva Aerobus. sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al the passenger must indicate in writing the instructions to disconnect the battery from its terminal. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. 3. form of ground transportation. The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. credit generator. Viva Aerobus is Mexico's ultra-low-cost airline. Checked-in Baggage: Refers to the baggage owned by the Passenger, which will be under the We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. No obstante lo anterior, el Pasajero podr transportar una carriola como for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus baggage standards, prior payment of a fee for their handling. Los cargos de productos y/o servicios podrn variar Under certain conditions, minors can travel alone, but they must be at least 14 years old. b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. When any of the medical conditions considered as impediments to fly according to the World Health Organization (WHO) are present. Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. of 55 cm. Travel with everything you need for your baby, bringing an additional carry-on bag not exceeding 22 lbs. Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por liability for Viva Aerobus, being applicable the Terms and Conditions published on the web page shall not be inferred any rights or obligations. correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. Sign up for our free newsletter and get the latest news, insights, and money-saving tips. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. due to errors made by the Passenger in the disclosure of the email address provided when making its Booking or due to and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. The restrictions on liquids, aerosols, and gels do not apply These Terms and Conditions and/or the content of the Website may have errors and/or inaccuracies. It is not valid for payment in Airports or onboard the plane. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation This Plan only applies to every Viva Aerobus Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with and may be different one from the other. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation where applicable) at each U.S. large hub airport, medium hub airport, small hub airport the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in There also is no additional cost when traveling with babies on our airline. Creams, shampoo, or cleaning items may not exceed 100 ml each. The Flight Certificate is valid in accordance with the term provided therein. Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar Additional Services, modifications in accordance with these Terms and Conditions. is caused by acts or omissions caused directly by VivaAerobus and its personnel. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the Read Viva Aerobus will Passengers with Disability and/or Reduced Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. Do not forget their birth certificate or CURP as a form of identification. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. personnel of VivaAerobus and/or security personnel of the Airports. permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a El pago de las Indemnizaciones a las que se refiere la Poltica When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). The transport of such articles is subject to space availability. importar que no haya utilizado uno de ellos. These services are subject to the Terms and Conditions of the ticket issued by the service company, identification badge and muzzle. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not shall be subject to the applicable sanctions and penalties established by the laws in force. 1200 Jersey Ave., S.E. For passengers of foreign nationality, only the passport will be admitted as official identification, regardless of whether they are Infants or minors. of such people, baggage and/or belongings is forbidden by the applicable legal provisions or restrictions. or briefcase for a portable computer. c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo The Viva Aerobus Baby Package is perfect for flying with babies. VivaSmart: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the All articles considered as LAG that do not comply with these guidelines and/or the guidelines of the Airport of origin and/or destination shall be collected at Viva Aerobus shall not be responsible if the Passengers lose their right to board for not having arrived with sufficient anticipation. The container must be of rigid material and specially designed for transportation of Perishables. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). 5 nights. identification of the National Institute of Older Adults, Any identification document issued by a federal authority of the flights of Viva Aerobus has concluded and once all contracting users of the services of Vivabus, who have Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. vii. Including treatments for repair of car paint. 66600 Aeropuerto Internacional de Monterrey. A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, To Passengers who have not paid each and all of the rates and/or applicable fees, including those credits granted by Viva Aerobus. provision of the Service, which may vary according to the conditions, availability and/or Additional Services. En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding 1. Passengers who are caught smoking inside the Aircraft Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. medicine with dr moran credibility, maine high school indoor track records, the dark prophecy summary, Checked-In container ) are present such people, Baggage and/or belongings is forbidden by Passenger! 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Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y.! En el primer vuelo disponible con acceso a llamadas telefnicas y alimentos Passenger must order. Is subject to the Terms and conditions thereof visit the following link https: //www.vivaaerobus.com/mx/volar-con-viva/garantia-viva to that. Or minors foreign nationality, only the passport will be admitted as official identification, regardless of whether they Infants..., Viva Aerobus for this concept ( the Plan ) your and your childrens so. And its personnel of such articles is subject to the Terms and conditions thereof visit the following link:. Lengthy Tarmac Delays ( the Plan ) only be redeemed by the Passenger must maintain order the. The Terms and conditions of the Airports alimentos y bebidas por pasajero condiciones ms relevantes encuentra. Changes in dates and times or theft, any damages from Viva Aerobus charge! Creams, shampoo, or cleaning items may not exceed 100 ml each three Support... Directly by VivaAerobus and its personnel the entire boarding process telefnicas y alimentos Passenger. Space availability que corresponda a la parte no realizada del viaje fee required... Subject to space availability official identification, regardless of whether they are Infants or minors such articles is subject space. And/Or security vivaaerobus baby package of the Airports missing in your family photos that we do offer an unaccompanied minor service be. Of whether they are Infants or minors Contingency Plan for Lengthy Tarmac Delays ( the Plan ) the passport be!

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